The quick deregulation of any market, especially one the size of the ERCOT electricity market, will have its speed bumps. One of the more frequent complaints from customers has been of the incorrect and sometimes lack of any billing. This problem is particularly true with companies that have more than one electric meter and are on the “price-to-beat” plan.

PURSUE can audit customer’s bills and make sure they are not being charged for meters that are not theirs. Additionally, for multi-meter customers, PURSUE can help in consolidating meter bills so that they will receive one bill a month versus hundreds in some cases.